Operating
Fix the process nobody owns
The pattern behind three jobs: spot the bottleneck between teams, take it without being asked.
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Blog
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In the works
3 outlinesOutlines I have committed to. Open one to read the argument now. The full post follows.
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Newest firstService
Reactive to preventive in 105 checks
Why a technician already on site should check everything.
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Product
Build the middle ground on the old tool
Do not wait for the new system to start running the new process.
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Operating
Ask who owns the failure before who caused it
Blame finds a person. Ownership finds the gap.
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Service
A ticket is a product
If the first message is incomplete, the whole service chain pays for it.
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ERP
What an ERP rollout teaches about people
The software is the easy part. The habits are the project.
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Operating
Write the SOP your vendor will not
Vendors finish the way that costs them least. Your documents decide what happens next.
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The full post is in progress.